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Tamarind Chutney saves 72 hours every month using Canonic.

Learn more about how Tamarind Chutney, a sustainable fashion brand, saves almost 72 hours every month using Canonic.

Tanisha Chouhan

Sat Jul 15 20234 min read

What is Tamarind Chutney

Tamarind Chutney is a sustainable fashion store that has gained significant recognition and success in the industry. Known for its commitment to eco-friendly practices and high-quality fashion, Tamarind Chutney has established itself as a brand that values both style and sustainability.

The store's unique selling point lies in its focus on offering ethically sourced and environmentally conscious clothing and accessories. Tamarind Chutney carefully selects its suppliers to ensure that the products align with its sustainability values, promoting fair trade and reducing the environmental impact of the fashion industry. By offering a curated collection of sustainable fashion items, Tamarind Chutney appeals to conscientious consumers who are seeking fashionable options that are also eco-friendly.

Challenges in the current operational processes

Tamarind Chutney currently relies on a manual and labor-intensive process to handle these requests within their Shopify Store. Let's take a closer look at their existing process:

  1. The team at Tamarind Chutney receives an email from a customer requesting a return or exchange of one or more products.
  2. The Operations Manager at Tamarind Chutney has to log in to Shopify and confirm order details as well as check inventory.
  3. The Operations Manager at Tamarind Chutney processes a reverse pickup using the courier dashboard.
  4. Once the product is received and the pickup is successfully processed, the Operations Manager logs into their Shopify account.
  5. An agent is then responsible for creating a discount voucher for the refund amount. The agent sends an email to the customer, including the discount voucher and other relevant details.

Undoubtedly, this process is both time-consuming and cumbersome. To address these challenges, Tamarind Chutney recognizes the need for an automated tool that can optimize and streamline their returns and exchanges within the Shopify store. This tool would enable end users to manage workflows effectively and efficiently, saving valuable time and resources for the company.

Creating an automated process using Canonic

Using Canonic, the team at Tamarind Chutney was able to come up with a tool that greatly simplified their process, reducing human intervention and effort substantially. The return and exchange process is now simple and in one place.

Automated Returns and Exchanges

Whether it's a complete order return or exchange or specific products within an order, the tool effortlessly manages the intricacies, eliminating the need for tedious manual interventions.

Creating Exchanges

Automated Communication Emails

Say goodbye to the painstaking task of drafting and sending numerous communication emails. Canonic's tool takes care of this by automating the communication process with customers. From initiation to confirmation, users receive timely updates and notifications, ensuring transparency and reducing confusion.

The automated email sent for discount vouchers

Streamlined Order Search and User Control

Our support desk tool eliminates the need for manual order searches by Canonic's agents. Instead, customers gain direct control to initiate the return or exchange process for their orders, empowering them and saving valuable time. With just a few clicks, users can effortlessly navigate through the process, enhancing the overall e-commerce experience.

The customer dashboard

Integration with WhatsApp

We understand the significance of seamless communication channels. The tool integrates with WhatsApp, enabling customers to engage with support agents conveniently, addressing any queries or concerns promptly. This integration opens up a whole new dimension of personalized and efficient customer support.

Simplified Integration with Delhivery and Shiprocket

Efficient logistics management is crucial for a seamless return and exchange process. Canonic's support desk tool ensures straightforward integration with Delhivery and Shiprocket, popular logistics service providers. This integration streamlines the shipping process, making it hassle-free for both Tamarind Chutney and its customers.

Results and Benefits

By implementing Canonic's support desk tool, Tamarind Chutney witnessed significant improvements in their return and exchange process.

Tamarind Chutney saves 18 hours every week by using Canonic to automate. That's 72 hours every month!

Time and Resource Savings

The automation of manual tasks reduced the time and effort required to process returns and exchanges, allowing Tamarind Chutney's team to focus on other crucial aspects of the business.

Enhanced Customer Satisfaction

The streamlined process and automated communication ensured prompt updates and a seamless experience for customers. This led to increased satisfaction and loyalty, contributing to higher customer retention rates.

Improved Logistics Management

Integration with Delhivery and Shiprocket simplified the shipping process, minimizing errors and delays. This resulted in faster and more reliable product returns and exchanges.

Tamarind Chutney bid farewell to the complexities of manual returns and exchanges and embraced simplicity, speed, and customer satisfaction.

Build with Canonic

Canonic is the quickest way to build complex business tools and automation. You can build your entire application end-to-end on Canonic along with integrations, APIs, databases, and the front end.

Generating Discount Vouchers on Shopify

Companies like Tamarind Chutney use Canonic to save hundreds of hours of mundane and repetitive work. Automate all your business processes so that you can focus on the critical.

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